Common Questions Asked

CAVILLA LASH SERUM

How does it help with lash growth?

Cavilla Lash Essence effectively activates the dormant hair follicles, nourishes the lashes, and prolongs the lashes' life cycle. At the same time, it also helps to repair damaged lashes and prevent fast shedding.

Is it safe? Is it natural? What are the main ingredients?

Yes, completely safe to use. Our products are SGS and PONY certified. SGS and PONY are internationally recognized. The main ingredients would be our signature EPM, which comprises natural plant extracts.

What effects can I see, and how long does it take?

You will be able to see longer, fuller, and thicker lashes in approximately 3–4 weeks.

What is considered a treatment?

Although you will see visible results on your 1st bottle of Cavilla, accelerated results are achieved in the 2nd bottle and by using 3 bottles of Cavilla continuously, you will be able to see more long-lasting results.

Can I apply Cavilla Lash Essence if I have lash extensions?

Cavilla Lash Essence does not contain any oil, so it is perfectly safe to use on lash extensions as it does not break down the lash glue

Can I use it on my eyebrows too?

Yes, Cavilla Lash Essence is suitable for both eyelashes and eyebrows. Our customers have seen visible results on their eyebrows too!

Do I need maintenance after the treatment?

If you think that you have seen desired results, it is perfectly fine to discontinue use. However, our lashes are always on a growth cycle, they shed and grow as time passes by. If you would like to maintain the results, then it’s best to do maintenance ongoing

How do I apply the serum?

Ensure your eye area is cleansed and dry. Wipe the brush along the edges of the bottle to ensure even product distribution on the brush ( Less is more, we do not want the brush to be saturated with product upon application!) Apply product along the upper lash line just like how you draw with an eyeliner and pat dry with a tissue if necessary
We recommend to apply once a day during the 1st week of usage.
2nd week onwards you can apply both day and night

Can I use mascara/ eye-makeup after applying Cavilla?

Yes, you can! Upon serum application, it should dry up within 30 seconds, mascara or any eye makeup can be worn immediately

Why does my eye area darken?

The active ingredients effectively promote lash growth however, excessive application or applying directly to the skin can cause darkening pigments or redness due to the stimulation of blood circulation. It is basically a temporary stain that will go away within 2-3 days. This is quite common for most lash serums in the market. Therefore, to minimize this situation, we will advise customers on the proper usage, and Cavilla Lash Essence’s applicator brush is made to the smallest possible

Why can I only start applying my lower lashes from the second week onwards?

Our eye area is extremely sensitive compared to the rest of our skin. Some customers may not be used to the active ingredients that stimulate blood circulation etc. So, we will advise a light usage for a start.

Can pregnant mummies use the lash serum?

We will not encourage pregnant mummies to use it, it is best for them to seek a medical professional’s advice. Breastfeeding mummies can use it with peace of mind, no issues!

WHOLESALE

How do I apply to become a stockist?

To register for interest please head to our Wholesale tab, fill in the required form and one of our team members will get in touched with you!

SHIPPING

How much is shipping?

We ship our parcels out via Australia Post.
Standard shipping is $9.00 ( 5-7 business days in Australia)
Express shipping is $12.95 (1-3 business days in Australia)

What about shipping cost for wholesale?

Shipping cost can vary depending on volume of stock purchased. All wholesale communication/ orders will take place via with email with one of our team members.

Is pick-up in person available?

Pick up is only available for wholesale orders that are based in Melbourne, Victoria.

RETURNS

Do you offer a refund?

We do not accept returns as it is difficult to determine whether the product has been used or not. The company reserves the right to deny returns, including cases where customers have simply changed their mind. It is important to note that it is your responsibility to carefully review the product description and ingredients before making a purchase. However, if you are unsatisfied with your purchase, please contact us via email so we can assist you further.